Troubleshooting

Short: Common problems and step-by-step remedies.

Login Issues

• Use Forgot Password link. Clear browser cache or try private mode. Contact support if still blocked.

Client not receiving emails

• Verify client email, check spam, ask to whitelist your domain, resend or download PDFs and email manually.

GPS not working on mobile

• Ensure location permissions enabled and GPS is on. For iOS: Settings → Privacy → Location Services. For Android: Settings → Apps → Permissions → Location.

Photos not uploading

• Check connectivity. Prefer Wi-Fi for bulk uploads. Verify camera permission. Photos taken offline sync when connection restores.

Stripe link issues

• Verify Stripe onboarding completed, invoice amount > $0.50, regenerate payment link if needed.

Job not on map

• Confirm property has a complete address and geocoding succeeded; re-save property to trigger geocode. Check map filters and zoom level.

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Updated on: 11/01/2026