Common Issues

• Common Issues

  Troubleshooting — Common Issues This page lists the most frequent problems users see and concise steps to diagnose and remediate them. Map not loading Symptoms: Blank map, map tiles error, or “Mapbox” errors in the console. Quick checks Confirm the tenant has a configured Mapbox public token: Settings → Integrations → Mapbox Configuration. If no tenant token is configured the app uses a shared demo token with rate limits (suitable only for testing). :contentReference oaFew readers

Support Process

• Support Process

  How to open support tickets, what diagnostics to include, severity definitions, escalation flow, SLAs and a copy-paste ticket template to speed resolution.Few readers

Logs & diagnostics

• Logs & Diagnostics

  Logs & Diagnostics — What to collect before opening a ticket Collecting focused diagnostics speeds investigation and resolution. Below are recommended artifacts and how to obtain them from web and mobile clients, plus server-side guidance. Essential information to include Tenant / organization name and ID (if available). User account (email) and role. Device platform and OS version (e.g., iPhone 14 / iOS 16.4 or Pixel 6 / Android 13). App version (native) or browser + CJHFew readers

Error Codes

• Error Codes

  Troubleshooting — Error Codes & Common Messages This article lists common errors users or support teams may see, explains likely causes, and gives recommended next steps. “Mapbox token invalid / unauthorized” Meaning: Mapbox access token missing, invalid or expired. Cause: Tenant Mapbox token misconfigured or demo token rate-limited. Remediation Verify tenant Mapbox token in Settings → Integrations → Mapbox Configuration. Use a per-tenant public token for productioFew readers